Roster, pay, claims and ledger. Reconciled to each other, every month.
NDIS providers lose money in the gaps between systems: shifts delivered but never claimed, rejections nobody resubmits, SCHADS errors in both directions. We work across the whole chain, so every gap has an owner.
Illustrative figures for a fictional provider.
One owner for roster, pay, claims and ledger
Roster: The starting point
Every delivered shift is matched to pay and claims. Roster building is a module.
Pay: Award-interpreted payroll
Prepared, checked by a second person, approved by you.
Claim: Nothing left behind
Bulk-claim files from your roster. Rejections chased to resolution.
Ledger: Reconciled and reviewed
Remittances matched in Xero. Senior review every month.
Example pay run check
Before you release each pay run, we test it against SCHADS: classifications, broken shifts, sleepovers, penalties and casual loading. Errors in both directions are fixed before anyone is paid.
Illustrative figures for a fictional provider.
Monthly fees, sized by workers and participants
Swipe to compare tiers
| AUD a monthNo GST charged | NDIS Core1,740Up to 20 workers and 25 participants | NDIS Back Office2,65021–60 workers | NDIS Full Financefrom 4,20061+ workers or multi-site |
|---|---|---|---|
| SCHADS-interpreted payroll, leave, STP, super calculated every pay run | 20 employees | 45 employees | 80 employees |
| Bookkeeping and reconciliations | 400 transactions | 700 transactions | 1,200 transactions |
| Claims & Remittance Reconciliation | |||
| Monthly Reconciliation Statement | |||
| Monthly management deck | |||
| Service-line P&L | Quarterly | Monthly, with profitability | Monthly, with profitability |
| Roster Build & Award Compliance | Not included | ||
| Participant & Compliance Admin | Not included | ||
| Bills prepared for your approval, debtor follow-up | Not included | ||
| Year-end workpapers for your registered agent | Not included | ||
| Forecasting, 13-week cash flow, board pack | Not included | Not included | |
| Profitability dashboard (Power BI or HTML) | Not included | Not included | |
| Named team | Not included | Not included | |
| Review | Monthly, with a review call | Monthly, plus a quarterly review | Monthly review meeting |
| Onboarding & Setup, if you skip the Review | 1,500 | 2,500 | 2,500 |
| Next step | Ask about Core | Ask about Back Office | Ask about Full Finance |
Launch rates for engagements signed by 30 June 2027, fixed for 12 months.
Above the included volumes: AUD 28 a month for each extra employee paid, AUD 90 for each extra 100 transactions and, on Core, AUD 15 for each participant above 25. Back Office costs AUD 290 less than Core with the Roster Build and Participant Admin modules added, and pays 25 more workers. Every price is also in our price sheet (PDF).
| Module | What it covers | AUD a month |
|---|---|---|
| Claims & Remittance Reconciliation25 participants included, then 15 each | Bulk-claim file prepared from roster data, payment responses reconciled, rejections worked to resolution, remittances matched in the ledger. | 550 |
| Roster Build & Award Compliance30 rostered workers included, then 18 each | Roster built and costed against SCHADS before it is published, with shift-fill admin. | 850 |
| Participant & Compliance Admin | Service agreements, intake paperwork, plan-end tracking and compliance records for audit. | 350 |
Your own full-time person, directed by you and reviewed by us
For providers who want one person who knows their roster, their participants' plans and their month-end. They work only on your organisation, inside your systems.
- NDIS and SCHADS specialistBookkeeping, SCHADS payroll and claims, in one person
- Payroll officerAward-interpreted pay runs, leave and super, every cycle
- BookkeeperReconciliations, bills and remittance matching in Xero
- AccountantMonth-end, service-line reporting and year-end workpapers for your agent
- Part-time bookkeeper80 hours a month, for smaller providers
Rates on request
Rates for dedicated full-time staff are provided separately, on request. They vary with the size and complexity of your organisation.
- Minimum term
- 3 months
- Notice
- 30 days
- Right fit
- A free replacement in the first 6 months
Start with a free Leak Check
Leak Check
One month of your data: your roster and claims matched line by line, plus a sample of pay tested against SCHADS. You get a two-page written finding and a 30-minute readout. NDA and data terms come first.
Claim & Payroll Recovery Review
Every recoverable item with its evidence, the root causes and a 90-day plan. Setup included. Start the monthly service within 30 days and half of what you paid for the Review is credited over your first three months.
Onboarding & Setup
Clean-up, access, chart of accounts, a one-month claim-to-ledger check and your processes written down. For the first 90 days we charge your estimated fee plus 10%; at day 90 we set your fee from the hours we measure.
Every client starts with a Review or a Setup. If neither suits you, we're probably not the right fit, and we'll say so.
Founding clients. The first five direct clients in each country get 50% off one-off fees (the Review or Setup) and their monthly fee locked for 12 months once it is set, until 31 March 2027. Terms
What stays with you and your registered agent
We do
- Prepare claim files; you upload them in PRODA or myplace.
- Calculate super every run and prepare the payment for your approval within Payday Super's 7 business days.
- Tell you in writing within two business days if we find an underpayment.
- Use only the participant data the job needs.
We don't
- Hold PRODA, myplace, myGov, ATO or banking logins
- Assess the super guarantee charge or decide PAYG withholding
- Prepare or lodge BAS or tax returns
- Access clinical notes, incidents or behaviour support plans
- Start without a registered tax or BAS agent we can work with
Send one month of data and we'll show you where it leaks
Request a free Leak Check. We'll agree the data terms with you before anything is shared.